How can I contact someone regarding my order or shipping questions?
All questions regarding shipping can be answered via email at email@example.com. Or by calling our shipping department at (252) 632-SHIP or (252) 632-7447. All shipping related questions received by our restaurants will be redirected to this number. If we are unavailable to take your call, please leave your name and number. A representative will respond within one business day.
How Will My Package Ship?
- Our BBQ and sides are shipped frozen, and all of our packages are shipped on dry ice in Styrofoam coolers. We ensure there is an ample amount of dry ice so that our BBQ and sides stays intact during transit.
How is the food packaged, and how do I handle it upon arrival?
- All of our meat products are vacuumed sealed. Our sides are either vacuumed sealed or containerized in an FDA grade clear bag. Upon arrival, all products should be immediately put into the freezer or refrigerator. Packages may arrive partially thawed; however, it should be cool to the touch.
How long will it take for my package to be delivered?
All mail orders ship Via FedEx or UPS, depending on shipping address location. We ship Monday – Wednesday. Orders placed by 10 AM EST Monday through Wednesday will ship out same day. Orders placed after 10AM EST will be shipped out the next day. We do not ship over the weekend due to dry ice losing its effectiveness over long periods of time. Orders placed after 10 AM Wednesday will be sent out the following Monday. This schedule may vary around holidays. A disclaimer will be displayed on product pages if there is an alteration.
- Transit times can be between 1-3 days. Packages in NC, SC, VA, and MD can be expected to arrive the day after they are shipped. All other states can expect a 2-3-day transit time from the date of shipment. All orders on the west coast are expressed shipped to ensure they are delivered within the 3-day time frame.
Can I Ship to a P.O. Box?
- No, We Cannot ship to P.O. Boxes due to the nature of the packages. If you provide a P.O. Box address, your order will remain on hold until a sufficient address is provided.
When will I receive my tracking information?
- Tracking information will be sent out via email after FedEx scans your package. Orders are shipped every Tuesday, you can expect tracking information to be disbursed between 12-5 PM EST.
What time will I receive my package?
- There is no way for us to know an exact delivery time for your package. FedEx delivers between 8:00 AM and 8:00 PM. It is important to monitor your package if it is the expected day of arrival. FedEx’s policy is to leave packages at the front door without ringing the doorbell! We are not responsible for packages that are left at the door for an extended period of time.
Can I make a custom order or add items after checkout?
All BBQ Packages come as they are. No changes can be made to any of our packages. We are currently working on new and exciting things to bring to our customers every week. But currently we cannot make any changes, and we cannot process add-ons after checkout.
Will the E-Gift card work for in store purchases or purchases made through your app?
- No, E-Gift cards will only go towards mail order services processed on our website.
Can I leave a gift message for the recipient?
- You can absolutely leave a gift message for the recipient! During the checkout process, while in the shopping cart, there is a text field labeled “special instructions for seller”. Feel free to write a gift note for the recipient in that field. Just include at the end that you would like to send this as a message.
How do I specify a ship date?
- You can specify if you would like your package to ship at a later date while on the shopping cart page. Please write in the text field labeled “special instructions for seller”, what date you would prefer your package to ship. We can place your package on hold and try to ship it as closed to that date as possible. We aren’t held liable for packages that arrive past the requested ship date. So please provide yourself ample time upon your request, if there is a delay or a reshipment required.
Will I receive any Cooking Instructions?
- Yes! Every Package is provided with cooking instructions for each product we carry!
How should I thaw the meat once I am ready to eat it?
- We suggest thawing all of our meats for 6-12 hours in a refrigerator after removing items from the freezer. Bulky items like BBQ will take longer than items such as bacon!
Do I have to pay sales tax on my mail order Parker’s?
- Only North Carolina residents have to pay sales tax on Parker’s mail-order services. All other states will not be obligated to pay sales tax for your package.