Our BBQ and sides are shipped frozen, and all of our packages are shipped on dry ice in Styrofoam coolers. We ensure there is an ample amount of dry ice so that our BBQ stays intact during transit.
How long will it take for my package to be delivered?
BBQ ships on Tuesday mornings. Orders placed AFTER 12:00 PM on Mondays will be shipped on the following Week. FedEx Transit times can be between 1-3 days. Packages in NC, SC, VA, and MD can be expected to arrive the day after it is shipped on Tuesday. All other states can expect a 2-3-day transit time from the date of shipment. All orders on the west coast are expressed shipped to ensure they are delivered within the 3-day time frame.
When will I receive my tracking information?
Tracking information will be sent out via email after FedEx scans your package. Orders are shipped every Tuesday, you can expect tracking information to be disbursed between 12-5 PM EST.
Who can I contact in regard to my order?
All questions regarding shipping can be answered via email email@example.com. We currently do not have a direct line for shipping, if you call one of our stores to leave a message, we cannot ensure a prompt response. However, we can ensure a faster response via email. Be sure to leave your name and number at the bottom of the email.
Can I make a custom order?
All BBQ Packages come as they are. No changes can be done to any orders. We are currently working on new and exciting things to bring to our customers every week, but currently we cannot make any changes to our packaging as they are now.
Will the E-Gift card work for in store purchases or purchases made through your app?
No, E-Gift cards will only go towards BBQ shipping orders made online.